Terms & conditions of sale
Read this first!* THESE PARTS OR KIT ARE DESIGNED AND MANUFACTURED FOR COMPETITION USE ONLY, AND IS SOLD
"AS-IS WITHOUT WARRANTY." THE ENTIRE RISK AS TO QUALITY AND PERFORMANCE IS WITH THE BUYER.
* YOUR VEHICLE WILL NOT CONFORM WITH VEHICLE SAFETY STANDARDS OR ROAD REGULATIONS WHEN
YOU USE THIS PART OR KIT. OPERATION OF THE VEHICLE SO MODIFIED BE ILLEGAL ON PUBLIC STREETS,
ROADS AND HIGHWAYS.
* YOU AGREE THAT TEN KATE MOTOREN B.V., ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES
SHALL NOT BE LAIBLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE THE PRODUCTS SUPPLIED
OR MADE BY TEN KATE MOTOREN B.V. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND
APPLIES TO ALL DAMAGES OF ANY KIND,INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, S
PECIAL, INCIDENTAL, PUNITIVE
AND CONSEQUENTIAL DAMAGES.
Acceptance
When you order from the website you are indicating that you accept the terms and conditions, please read them carefully and print a copy for future references.
Pictures
All the images, specifications and advertising on the site are for the sole purpose of giving an approximate description.
The intention is to make sure that all the information on the website should be up to date and accurate as possible, however we cannot guarantee the reliability
or the accuracy of the information contained within its pages.
Prices in our shop
All our prices on our shop are in Euro and excl. 19% of Dutch Tax. When you are completing the order, the 19% of Dutch shall been added to the total you have to pay.
When you have a valid VAT / Tax registration number you can call us when you have entered your details and we can change the account to a 0% Tax account.
We are entitled to make adjustments to the price to take account in the following situations.
1. If the cost of the product has increased but has not been updated on the web site yet.
2. Any additional Taxes that have not been included or have changed.
3. If the price published for the goods is wrong whether or not the order has been confirmed.
In an event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we will have the right to refuse or cancel any orders listed at the incorrect price whether or not your order has been confirmed, if the credit card has already been charged we will immediately credit your card account with the amount in value of the incorrect price ( including delivery charges).
General conditions
You must be 18 years or older to order. Minors must have the permission of their parents or guardian before they may
Return shipments are only accepted after our permission, always contact us, before you return your goods! The shipment costs for the return shipments are for the customer.
All return shipments must be free of charge.
Along with refused or undeliverable shipments we will charge you €. 25.00 and additional (transport)costs or collectors fee.
Our Terms & conditions of sale can be found on our webshop, or else you can request them by mail. We will send it to you by mail.
On our racing parts there will be no warranty, these parts are mede anly for competition use on closed circuits, the entire risk as to quality and performance is with the buyer.
Payments
In advance, you transfer the money for your order to our bank account, after receiving the payment we will process your order.
After ordering you will receive an email with all the information needed to transfer the money to us.
Pay directly online with your credit card, it is quick and your order will be processed immediately.
With Ideal. You pay with the electronic system of your bank (Dutch customers only).
You CAN NOT pay using a money order. Money orders sent to us will be returned.
You CAN NOT pay using a check. All checks sent to us will be returned.
Can I pay with credit card?
Yes, you can. Just choose credit card as payment method when ordering.
We accept VISA, MASTERCARD and AMERICAN EXPRESS
Can I use IDEAL to pay?
Yes, you can. Just select you bank in the payment screen.(Dutch customers only)
Can I pay using a money order?
No, you cannot pay using a money order! Money orders sent to us will be returned.
Can I send you a check?
No, do not send us checks! Ask your bank to transfer your payment directly to our bank account.
I have paid immediately. The money is transferred, but my order status is still ‘UNPAID’. What now? Lots of people think that the money is immediately in our banking account, when it is not on your account anymore. Unfortunately it is not, also when you paid thru the Internet. All banks ‘keep’ the money for 2 till 3 days. Only when you transfer the money by phone, the bank will inform us immediately. So it can take from 2 days up to 14 days before we get the money on our account.
We check our account daily and change the payment status on our website when we have received the money.
Please wait a couple of working days before contacting us by mail. We know is uncomfortable, but we cannot help it.
You can send us the conformation from your bank by fax or email to us and we shall, after the conformation of our accounting department, send the parts out to you.
Her are our bankdetails. Pay in advance,Additional information:
Bankrelation : SNS Bank Zwolle (The Netherlands)
Account number : 85.16.75.026
Swift number : SNSB NL 2A
IBAN: NL 47 SNSB 0851675026
Chamber of commerce Zwolle number : 05037866
VAT number (B.T.W.) : NL810691140B01
Ownership
PARTS, ACCESORY, RACEBIKES
All the parts and accesory will be our property, untill the complete invoice is paid. We can always in any cirumstance get our parts back.
A Refund
A refund will be on your banking account within 30 days after you return shipment was delivered at our door. Due to circumstances it accidentally can take a while, but not more then 30 days. Our system is secured that no refund is given if there is an unpaid account. This is to protect evil-minded people and us.
A return shipment or exchange of goods
A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider an order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by Ten Kate Motoren b.v. to the wholesale business, because it is a custom order, the customer can make no claim to Ten Kate Motoren b.v. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.
Ordering Shipping Costs
You pay for each order that you place. The transport costs are calculated automaticly for each order seperarely, we can not combine any orders when they are agreed and payed.
We can not send any parts under C.O.D. (Cash On Delivery).
Regarding the extraordinary sizes of some of our parts we can not automatically calculate the transport costs for these parts, when you are completing the order the order is "parked" in our webshop system and when we have calculated the transport costs we shall complete the order and send the message back to you so you can complete the payment.
The shipping costs in our system are based on shipping with GLS General Logistics Systems, these transportcosts can change any time and without prior notification when GLS is changing the prices to us.
For transport with a special courier you can contact us, we can send the parts to you with the UPS company, all the costs for transport and custom duties are completly for the cuctomer.
The custom duties have to been paid to the courier before delivery of the goods.
Who will take care for the delivery?
Shipments in the Netherlands and in the rest of Europe are by GLS are delivered at the door. When you didn’t received the package, this can mean 5 things:
A housemate, inmate or a member of the family has accepted the order without informing you
The delivery service has delivered the package with your neighbours, because you were not at home at the time. He will let you know by a note in de mailbox. This note can get lost with newspapers or door-to-door advertising. Have you found the note, you can inform the delivery service when the when the package will be delivered again.
The delivery service didn’t have you home. He or she will try it several times.
The delivery service didn’t have you home after several times. The package is returned to us. You can expect a notice from us.
The delivery service lost the package!
During transportation something was damaged. What next?
If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.
What happens if I am not at home when the courier comes with a package? In the Netherlands there will be 2 atemts of delivery and after that it will be stored in a vacility of GLS. For other countries this may be different. (Shipments with UPS are diverent from this)
Logging in I am ordering for the first time with you, but I haven’t got a Login code? How can I get one?
When you are ordering for the first time, you don’t have to log in. After ordering you will be in our system and you can log in to see your order.
I am already a registered customer with you and I have forgotten my password. How do I get a new?
By clicking the link "Password forgotten", you can request your password. The password will be sent to your e-mail address.
This is our address
Ten Kate Motoren b.v.
Rollecate 55
7711 GG Nieuwleusen
The Netherlands
Important! Should you return something to us, make sure you pay the shipping costs. We do not accept shipments we have to pay for.
During transportation something was damaged. What next?
If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. But before you send this back always make pictures and contact us for more information.
About Ten Kate Motoren b.v. Why does it sometimes take so long until the site is loaded?
The loading speed depends on the speed of your Internet connection, amount of data, the number of customers that are visiting the website.
Privacy Policy Ten Kate Motoren b.v. protects the privacy of their visitors, to let you know what we do with your personal record; we have made a Privacy Policy:
Privacy Policy:
Personal record
We shall not give your personal record to a third party of what kind. We appreciate your trust in us, and we will do our best to protect your personal record.
On your request we will send you, your personal record.All the communication between Ten Kate Motoren b.v. and the server is without human interference.
Ten Kate Motoren b.v. has extended possibilities to follow and analyse the Internet behaviour. We use this data to improve our website!
This Privacy Policy gives no right for any decision, in all cases Ten Kate Motoren b.v. decides. Ten Kate Motoren b.v. has the right to alter or change this Privacy Policy without further notice.
Cookies.
A cookie is a package of information that is sends to you by our web server, and saved on your system. Cookies can be used to save temporarily information and to speed up navigation. Also several services can be offered. When you do not accept cookies, it could have influence on function of the website.